top of page

DISCLOSURE STATEMENT

IMPORTANT INFORMATION ABOUT OUR BUSINESS

​Number 8 Finance Ltd holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. Number 8 Finance Ltd Financial Services Provider Number is FSP1007797.

​

Our office contact details:
Address: 5 Clarke Street, Matata 3194, New Zealand
Phone: 021 883 459
Email: troy@8finance.co.nz
Website: www.8finance.co.nz

OUR SERVICES

  • Debt management (including borrowing for personal and investment purposes)

  • KiwiSaver investment strategies and retirement planning

  • Personal insurance

PRODUCTS WE CAN PROVIDE FINANCIAL ADVICE ABOUT

  • Loans including mortgages and reverse mortgages

  • KiwiSaver investments

  • Managed investments

  • Personal and Group insurance

    • Life cover

    • Disability

    • Income protection

    • Trauma

PRODUCT PROVIDERS WE MIGHT RECOMMEND

  • ANZ

  • ASB

  • BNZ

  • Westpac

  • Kiwi Bank

  • Pepper Money

  • SBS

  • The Cooperative Bank

  • AIA: Go Home Loans

  • Unity

  • SBS

  • Bluestone

  • First Mortgage Trust

  • Liberty

  • Prospa

  • Basecorp Finance

  • Cressida Capital

  • Finbase

  • AIA

  • Chubb

  • Fidelity

  • Generate

  • And more

OUR FEES

Number 8 finance does not charge a fee for our services when the intention is to keep the product going for a minimum period of two years, and we receive a commission from the provider we place you with. Number 8 Finance receives a commission for the following services.

​

Number 8 Finance reserves the right to charge a one-off adviser fee for professional services, for the following circumstances:

  • Arranging finance through a non-banking lender.

  • Arranging finance where the intention is to repay the lending within a two year period i.e. spec build, property flips and bridging finance.

​

If Number 8 Finance is charging you an adviser fee for the above, it will be quoted and provided before you accept the loan offer.

OTHER COSTS

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs. However, we will agree on all additional costs with you prior to incurring them.

COMMISSION

For services in relation to insurance/ investments/ loan products, commissions may be paid by the product provider as follows:

  • Initial Commission - A percentage of the value of your investment contributions, loan balance, or insurance premiums.

  • Ongoing Commission - A percentage of the value of your investment balance, outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the investment or loan, or on renewal of insurance products.

CONFLICTS OF INTEREST OR OTHER INCENTIVES

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

​

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

HOW WE MANAGE ANY CONFLICTS OF INTEREST

To ensure our advisers prioritise our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

  • All our advisers undergo annual training about how to manage conflicts of interest.

  • We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

  • We undertake an annual independent Compliance Assurance Review.

OUR DUTIES AND OBLIGATIONS TO YOU

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct

  • Give priority to the clients’ interest, and

  • Exercise care, diligence and skill, and

  • Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

OUR INTERNAL COMPLAINTS PROCESS

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem. Our internal complaints manager is Troy Clayton who can be reached via email at troy@8finance.co.nz or 021 883 459. Troy will reply to you within 24 hours.

​

Our internal complaints handling process is as follows -

​

Logging and Managing Complaints:

  • Adhere to our step-by-step guide for managing complaints through Trail.​

Initial Response:

  • Acknowledge receipt within 24 hours and advise of timeframes (typically 2 business days)​​

Review and Escalation:

  • Conduct an initial review to prioritise the complaint and decide next course of action

  • Clarify the complaint’s details and the client’s desired resolution. If needed, directly contact the client for more information.​

Assessment and Resolution Proposal:

  • Evaluate the harm or cost incurred by the client and our role in it.

  • Confirm these details with the client, offering a proposed resolution.​​

Escalation Options:

  • If a resolution is not reached, suggest escalating the complaint to our Dispute Resolution Scheme (DRS).

  • Advisers have the option to escalate the complaint internally or to our DRS at any point.

OUR EXTERNAL COMPLAINTS PROCESS

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Financial Services Complaints Limited. This service will cost you nothing, and will help us resolve any complaints.

​

You can contact Financial Services Complaints Limited at:

Address: Financial Services Complaints Limited, PO Box 5697, Wellington, 6140
Phone number: 0800 347 257
Email address: Complaints@fscl.org.nz

bottom of page